How to Customize Error Pages in cPanel

Introduction

The Error Pages feature in cPanel lets you create and customize the error messages shown to visitors when something goes wrong — such as when a page is missing, access is denied, or the server is unavailable. Instead of displaying a generic, unbranded message, you can show a helpful or branded HTML page tailored to your site.

This article explains how to customize common HTTP error pages using cPanel.

What Are Error Pages?

Error pages are shown when a visitor encounters specific issues on your site. The most common types include:

By default, web servers display plain, unstyled versions of these pages. Using cPanel, you can replace them with your own design.

How to Access Error Pages in cPanel

1. Log in to your cPanel account

2. Scroll to the Advanced section

3. Click on Error Pages

4. Choose the domain (if you have more than one)

How to Customize an Error Page

1. After selecting your domain, click on the error code (e.g., 404) you want to customize

2. Enter your HTML code in the editor provided

   • You can include text, images, links, or full HTML templates

   • Use special tags like:

     • <!--#echo var="REQUEST_URI" --> – displays the requested URL

     • <!--#echo var="HTTP_REFERER" --> – shows the referring page

3. Click Save

Your custom error page will now be shown whenever someone encounters that specific error on your site.

Tips for Creating Helpful Error Pages

• Include a friendly message (e.g., “Oops! This page couldn’t be found.”)

• Add a link back to the homepage or a search bar

• Keep the design consistent with the rest of your website

• Use light humor or brand language to maintain tone

• Include contact details or a support link for help

Restoring Default Error Pages

If you ever want to remove a custom error page:

1. Go back to the Error Pages tool

2. Click the error code

3. Remove your HTML code and click Save — this will revert to the default system page

Conclusion

The Error Pages feature in cPanel helps you turn negative experiences like “Page Not Found” into brand-consistent and helpful interactions. By customizing these pages, you can keep visitors engaged, reduce bounce rates, and add a more professional touch to your website.