Introduction
When an email doesn’t reach its recipient, knowing why can save time and reduce frustration. cPanel’s Track Delivery tool helps you troubleshoot email issues by showing the delivery path, status, and any errors for each email sent from your domain.
This guide explains how to use the Track Delivery feature to monitor email activity.
What Is the Track Delivery Tool?
Track Delivery (also known as Email Trace) allows you to view:
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Whether a message was delivered, deferred, failed, or rejected
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The delivery route taken by the message
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Detailed error logs for failed deliveries
How to Access Email Logs in cPanel
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Log in to your cPanel account
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Go to the Email section
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Click on Track Delivery
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You’ll see a list of recent messages and their statuses
Use the Search field to filter results by:
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Sender or recipient address
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Subject (if logged)
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Date and time
Interpreting Status Icons
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✅ Success: Email delivered successfully
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⏳ Deferred: Email is delayed, typically due to server overload
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❌ Failed: Message was not delivered (check log for reason)
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???? Rejected: The server refused to accept the message
Viewing Detailed Logs
Click the “View” button beside any email entry to open full technical details, including:
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Delivery time and route
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Sending IP address
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Any SMTP errors (e.g., “Mailbox full”, “SPF failure”, etc.)
This helps identify configuration problems or recipient-side issues.
Common Use Cases
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A customer says they didn’t receive your message
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You want to verify if a message was sent successfully
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You’re troubleshooting spam, bounce, or blocklist problems
Tips
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Combine with Email Filters or Spam Filters for better control
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Monitor regularly if you're sending high volumes of email
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Use in conjunction with SPF/DKIM/DMARC settings to resolve email rejections
Conclusion
The Track Delivery tool in cPanel gives you direct visibility into your domain’s email flow. With clear logs and status reports, it’s your go-to feature for diagnosing and solving delivery issues quickly and efficiently.
